We've heard reports of this happening once in awhile, and it seems to be an issue with Steam itself. Some or all of the following steps have worked for other players:

  • Quit and restart Steam.

  • Restart your computer.

  • Right click the game in Steam, click Properties, click Local Files, then click Verify Integrity of Game Cache.

  • Log out of and back into Steam.

  • If you are playing offline, use the “Go Offline” feature of Steam.

  • Let us know if that does not help. You may also try contacting Steam support.